Our On-Demand Support model is ideal for customers who need immediate assistance or need an opportunity to experience our quality IT support and services without any fixed commitment.
This model is recommended for SOHO businesses having a small team and basic infrastructure. If your business operates a complex infrastructure with three or more users, multiple network devices, and applications, you may find that our Proactive IT Support Model will be more cost-effective.
The On-Demand Support model means that you have a trusted IT partner that you can reach out to when you need help, however, it is not backed by Guaranteed Response times or Service Level Agreements (SLAs) which you get with our Proactive IT Support. If your business cannot afford downtimes and IT outages you should consider our Managed IT Services offering.
On Demand Support
We will get the next available technician out to your premise to assist you with your IT issue.
One of our in-house support technicians will try to assist you with your IT issue over the phone or by remotely logging into your machine.
You can pre-purchase support hours in the fixed hourly blocks. Works out cheaper than ad-hoc Onsite/Remote support.